We value our customers and strive to ensure a hassle-free shopping experience. If you are not satisfied with your purchase, please review our return and exchange policy below:

1. Eligibility for Returns & Exchanges

Items can be returned or exchanged within 7 days of delivery.

Products must be unused, in original packaging, and with all tags attached.

Items purchased on sale or clearance are non-refundable and non-exchangeable.

2. Process for Returns & Exchanges

Contact our customer support team via WhatsApp or email to request a return or exchange.

Provide your order number, product details, and reason for return.

Once approved, send the item back to our return address. Customers will bear the return shipping cost unless the product is faulty or incorrect.

3. Non-Returnable Items

Items damaged due to misuse or improper handling.

Opened or used personal care items and electronics.

Customized or special-order products.

4. Refund Process

Refunds will be processed within 7-10 working days after receiving the returned product.

Refunds are issued via bank transfer, store credit, or the original payment method.