Terms & Conditions
Terms & Conditions
Welcome to ConceptShop.pk, an online retail store operated by Concept Chemicals.
By accessing or using this website and placing an order, you agree to these Terms & Conditions.
1. About Our Business
ConceptShop.pk is operated by Concept Chemicals.
Business Address: Street # 5, Katar Bund Road, 54000, Lahore, Pakistan
Email: sales@conceptshop.pk
Phone / WhatsApp: +92 311 11 666 10
2. Website Use
You agree to use this website for lawful purposes only.
You must not use the website to:
Commit fraud
Attempt unauthorized access
Disrupt website operations
Upload malicious software
Misuse another person's information
Violate applicable laws or regulations
3. Product Information
We make reasonable efforts to provide accurate product names, descriptions, images, specifications, availability, and prices.
Product images may vary slightly from the actual product because of photography, lighting, screen settings, packaging changes, or manufacturer updates.
Customers should review the product description and specifications before placing an order.
4. Product Availability
Product availability can change without notice.
If a product becomes unavailable after an order is placed, we will contact the customer and, where applicable, offer an alternative product, refund, or other appropriate resolution.
5. Prices and Promotions
All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.
Prices and promotions may change from time to time.
Any promotional price or discount will apply according to the conditions of the relevant offer.
We aim to ensure that displayed prices and promotional information are accurate.
If an obvious pricing or listing error occurs, we may contact the customer before fulfilling the order to confirm whether they wish to proceed at the corrected price or cancel the order.
6. Orders
Placing an order constitutes a request to purchase the selected products.
An order may be subject to confirmation, product availability, payment verification, delivery coverage, and other applicable conditions.
We reserve the right to decline or cancel an order where:
The product is unavailable
There is an obvious pricing or listing error
The delivery location is not serviceable
Required payment has not been completed
There is reasonable evidence of fraudulent or abusive activity
The order cannot reasonably be fulfilled
If we cancel an order for which payment has already been received, we will arrange an applicable refund.
7. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.
8. Payment
Available payment methods may include:
Cash on Delivery (COD)
Bank transfer
Online payment gateway
Payment options may vary depending on the order, product, delivery location, and order value.
Orders of PKR 5,000 or above require advance payment and are not eligible for COD.
Bulk orders and products above 5 litres may also require advance payment.
Applicable payment requirements will be communicated to the customer before dispatch.
9. Shipping
Shipping and delivery are subject to our Shipping Policy.
Estimated delivery times are provided for guidance and may vary because of courier delays, weather, public holidays, remote locations, or other circumstances beyond our control.
10. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers should review that policy before placing an order.
11. Customer Information
Customers are responsible for providing accurate information when placing an order, including:
Full name
Phone number
Email address where applicable
Complete delivery address
Incorrect or incomplete information may result in delivery delays or additional delivery charges.
12. Inspection of Orders
Customers should check their order after delivery.
If a product is damaged, defective, incomplete, or incorrect, please contact us promptly with the order number and supporting information.
13. Intellectual Property
The website's original content, including text, logos, graphics, photographs, branding, and other materials owned by ConceptShop.pk or its licensors, may not be copied, reproduced, modified, or distributed without permission, except where permitted by law.
14. Third-Party Brands and Products
Some products sold through ConceptShop.pk may be manufactured by third-party brands or suppliers.
Brand names, trademarks, and product names belong to their respective owners.
Where a product is described as original, authentic, imported, branded, or otherwise specifically identified, the description should accurately reflect the product being offered.
15. Product Safety and Proper Use
Customers are responsible for reading and following applicable product instructions, warnings, labels, and manufacturer guidance before using a product.
Certain products may be intended only for professional, laboratory, industrial, agricultural, healthcare, or other specific uses.
Customers should not use a product for a purpose that is contrary to its labeling, instructions, or applicable requirements.
16. Website Availability
We aim to keep the website available and functioning properly, but temporary interruptions may occur because of maintenance, technical problems, hosting issues, or other circumstances.
17. Privacy
Customer information is handled according to our Privacy Policy.
18. Changes to These Terms
We may update these Terms & Conditions when necessary.
The latest version will be published on this page.
19. Governing Law
These Terms & Conditions are governed by the applicable laws of Pakistan.